mania Privacy Policy

This page describes what we collect when you use mania and how we keep that data protected. We at mania take your privacy seriously. When you create an account, deposit funds, place wagers on Liga 1 or Piala AFF matches, join our live-dealer tables, or use our slots and esports markets, you share personal information with us. We explain here what we collect, why we collect it, and how we safeguard it.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We do not sell your personal data to third parties for marketing purposes. We share data only with payment processors, fraud-prevention services, and other vendors necessary to operate mania and comply with legal obligations.

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team in English via live chat, email, or phone. We respond to data requests within applicable legal timeframes.

What Data We Collect on mania

We at mania collect data in several categories. When you sign up, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity, comply with know-your-customer (KYC) regulations, and communicate with you about your account.

During account verification, we may request government-issued identification, proof of address, or other documents. We collect and store these documents securely to confirm your eligibility and prevent fraud. We do not retain copies longer than necessary for compliance purposes.

We collect gameplay data—which games you play, your wagers, your results, and your account balance. This data helps us calculate your loyalty tier, determine your cashback eligibility, and detect fraud or problem gambling patterns. We also collect device information—your IP address, browser type, operating system, and device identifier—to secure your account and prevent unauthorized access.

How We Use Your Data on mania

We at mania use your data for several purposes. First, we use it to operate your account—process your deposits and withdrawals, settle your wagers, calculate your cashback and loyalty tier, and communicate account updates. Second, we use it to verify your identity and prevent fraud. Third, we use it to comply with legal and regulatory obligations, including anti-money-laundering (AML) and counter-terrorism financing (CTF) laws.

We also use your data to improve mania. We analyze gameplay patterns to understand user preferences, identify technical issues, and enhance our platform. We may use your email or phone to send you promotional offers, game updates, or account notifications—but only if you have opted in to such communications. You can manage your communication preferences in your account settings at any time.

We do not use your data to make automated decisions that significantly affect you—such as denying your withdrawal or closing your account—without human review. If we suspect fraud or violation of our terms, we review your account manually before taking action.

Third-Party Processors and Data Sharing on mania

We at mania share your data with third-party service providers who help us operate the platform. These include payment processors (who handle deposits and withdrawals), fraud-prevention services (who detect suspicious activity), identity-verification vendors (who confirm your KYC documents), and hosting providers (who store our servers). We require all third parties to protect your data and use it only for the purposes we specify.

Our servers may sit outside your jurisdiction. When you use mania from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be transferred to and stored in other countries. By using mania, you consent to this international data transfer. We apply standard security measures to protect your data during transfer and storage.

We may disclose your data if required by law—for example, if a court orders us to provide information to law enforcement or a regulator. We will notify you of such requests unless legally prohibited from doing so.

Your Rights and Data Security on mania

We at mania respect your privacy rights. Depending on your jurisdiction, you may have the right to access your personal data, correct inaccurate information, request deletion of your data, or object to certain uses. To exercise these rights, contact our support team with your request. We respond within applicable legal timeframes.

We undertake to keep your data secure. We use encryption to protect data in transit and at rest. We restrict access to your data to employees and contractors who need it to perform their duties. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

However, no security system is perfect. While we implement industry-standard protections, we cannot guarantee absolute security. If we discover a data breach affecting your information, we will notify you and relevant authorities as required by law.

Cookies and Tracking on mania

We at mania use cookies and similar tracking technologies to operate our platform and improve your experience. Cookies are small files stored on your device that help us remember your login status, preferences, and gameplay history. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We use cookies for several purposes: to authenticate your account, to remember your language and display preferences, to analyze how you use mania, and to detect fraud. We also use cookies to serve you targeted promotions based on your gameplay history—for example, if you frequently play Liga 1 sportsbook markets, we may show you promotions related to Piala AFF or Piala Indonesia.

You can control cookies via your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may limit your ability to use certain features of mania. We do not respond to "do not track" signals because we use cookies for essential platform functions, not just marketing.

Data Retention and Account Closure on mania

We at mania retain your personal data for as long as your account is active and for a period afterward to comply with legal obligations. After you close your account, we retain your data for the minimum period required by law—typically several years for AML and tax purposes. After that period, we delete or anonymize your data.

If you wish to close your account on mania, contact our support team. We will process your closure request and, if you have a balance, process a final withdrawal. Once your account is closed, you cannot reopen it using the same email address for a specified period.

We retain transaction records, gameplay history, and account data even after closure to comply with financial and gaming regulations. We do not use this retained data for marketing or other purposes; it is stored securely and accessed only when legally required.

Our Commitments and Your Contact Options on mania

We at mania are committed to transparent data practices. We do not use dark patterns or deceptive practices to collect or retain your data. We provide clear information about what we collect and why. We honor your privacy choices and respond to your requests promptly.

If you have concerns about how we handle your data or believe we have violated your privacy rights, contact our support team. We investigate complaints and take corrective action where appropriate. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

• We collect personal data only for legitimate purposes—account operation, identity verification, payment processing, and legal compliance.
• We share data only with vendors necessary to operate mania and comply with law.
• We protect your data with encryption, access controls, and regular security audits.
• We respect your privacy rights, including access, correction, and deletion requests.
• We retain data only as long as necessary for legal and operational purposes.

This privacy policy applies to all users of mania, regardless of location. We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on mania. Continued use of mania after changes are posted constitutes acceptance of the updated policy.

For privacy inquiries, contact our support team in English via live chat, email, or phone. Our support hours and contact details are displayed in your mania account under Help. We respond to data requests and privacy concerns within applicable legal timeframes.